Legal

Refund Policy

Last updated: March 2026

Overview

At SocialVelo, we are committed to delivering high-quality social media marketing services. We understand that issues may arise, and we have established this refund policy to ensure fair resolution for our customers. Please read this policy carefully before placing an order.

Eligible Refunds

You may be eligible for a full or partial refund in the following cases:

  • Non-delivery of service: If an order has not started within 72 hours of placement and remains in "Pending" status, you may request a full refund.
  • Partial delivery: If an order is only partially delivered and does not reach the ordered quantity within the expected timeframe, you are eligible for a refund on the undelivered portion.
  • Dropped orders with guarantee: If you purchased a service with a refill guarantee and the count drops during the warranty period, we will either refill the order or issue a refund for the dropped amount.
  • Duplicate orders: If you accidentally placed a duplicate order for the same link, the duplicate may be cancelled and refunded.

Non-Refundable Cases

Refunds will not be issued in the following scenarios:

  • The order has been fully delivered as described in the service listing.
  • The account or link was changed, made private, or deleted after the order was placed.
  • The drop occurred after the refill guarantee period expired.
  • You provided an incorrect or invalid link at the time of ordering.
  • The service description explicitly states "no refund" or "no refill."
  • Balance added to your account has already been used to place orders.

How to Request a Refund

To request a refund, please follow these steps:

  1. Log in to your SocialVelo account and navigate to your order history.
  2. Locate the order in question and note the Order ID.
  3. Open a support ticket via our Contact page or reach out via live chat, including the Order ID and a description of the issue.
  4. Our team will review your request and respond within 24 hours.

Processing Time

Approved refunds are processed as account balance credits within 24 hours. In most cases, refunds are applied within a few hours of approval. Refunds are credited back to your SocialVelo wallet and can be used for future orders. We do not process refunds to external payment methods once funds have been added to your account.

Contact

If you have questions about this refund policy or need assistance with a refund request, please contact us at support@socialvelo.com or visit our Contact page.